Social Media Guidelines

Our Social Media Community Guidelines

The Valley Project is active across a number of the major social media platforms. To ensure our social media platforms are used appropriately, we ask that people follow our social media community guidelines which cover all our social media channels. 

We want to foster an informed, inclusive and engaged online community, where everyone can be part of constructive conversations about the North East Valley community and environment, and contribute to our vision of an inclusive, connected and thriving community. 

We encourage contributions to our pages but reserve the right to remove posts which breach our community guidelines or the platforms’ terms and conditions.

Community Guidelines

To ensure that our social media platforms are used appropriately, we ask that people follow our community guidelines:  

  • Be respectful. Please use common courtesy and do not make comments that contain offensive, profane, racist, sexist, discriminatory, homophobic, defamatory, threatening or bullying language or which are otherwise inappropriate in a public forum. These comments will be removed in accordance with the Harmful Digital Communications Act. 

  • Do not spam us. Making the same point over and over either on the same or different posts is considered spam. If this happens, we will leave your first comment but hide the duplicates. 

  • Stay on topic. Only make comments that are relevant to the topic or theme of the post. If you disagree with our view on something and decide to make that point every time we post, your comments will be considered spam. 

  • Creating a conversation. We often share links to third-party websites to encourage thoughts and discussions. This does not mean we endorse all the views expressed on third-party website. We also don’t necessarily endorse the views expressed by others on our social media channels.  

  • Protect your own and others' privacy. Never post comments containing personal, identifying, or confidential information such as account details or other personal information including address, telephone number, email, passwords, etc.   

  • Do not post advertisements or solicitations on our comments section. Do not use fake accounts or ‘bots’ to troll our pages. Do not tag us in profane and offensive posts or tweets. Such tags will be removed. 

  • Other content that is considered inappropriate includes:

    • nudity, pornography or child abuse

    • excessive violence

    • content that is illegal, gives instructions for illegal activity or advocates illegal activities

Breach of Guidelines

The Valley Project  reserves the right to:

  • determine what constitutes inappropriate content

  • edit or entirely remove inappropriate content

  • ban users from its social media communities.

Users will be blocked if they breach the above community guidelines three times. We have the right to block users from our social media communities and follow a three-strike process. However, we will not tolerate anyone who uses our channels to spread malicious information or threatens this organisation, its employees, volunteers or others in the community. Any users who do so will be blocked without warning. 

Blocked users will still be able to read content when logged out but will not be able to comment. 

Monitoring

Our social media accounts are monitored between 9am and 2pm on business days. We try to reply to questions within 48 business hours.

If you find content on one of our official pages which you feel breaches these guidelines, please let us know by emailing project@northeastvalley.org or call us on (03) 473 8614.